AI Agents · BPO Automation · UAE-Hosted
Agents and automation across every operation.
Bilingual. Always on. Hosted in the UAE.
Customer-facing & back-office
Arabic & English at parity
PDPL-compliant
Built in Dubai
In production at
What this costs today
The same work, every week.
Most of what fills a working week is repetitive. Enquiries that come in overnight and wait until morning. Invoices that sit in someone's inbox until they're chased. Reports that get rebuilt by hand because no one automated them yet. None of this is hard. It's just slow, and it costs real money.
The 3 AM problem
Half of what comes in arrives outside business hours. By the time someone reads it on Monday, the customer has gone to a competitor.
The language gap
Arabic speakers get an English form and a translated reply that sounds nothing like a person wrote it. Tone goes missing. So does trust.
Work that repeats itself
Invoice processing. Approval chasing. Status updates. Data copied from one system to another. Capable people doing what scripts could do.
The triage tax
A genuine sales lead and a vendor pitch land in the same inbox. Someone has to sort them by hand before anyone can respond. That sorting is most of the morning.
In production today
From a single window, the work of four teams.
While the front desk runs, the back office runs itself.
Receptionist, sales engineer, procurement coordinator, customer service rep — four roles, one AI layer. Below: four real deployments across four different businesses. Same architecture, configured for whatever the company actually does.
Configured for
Same product, different industry
Where else this gets used.
Real Estate
Tenant maintenance, viewing scheduler, off-plan investor follow-ups
Banking
Loan pre-qualification, document checklists, branch routing
Retail
Order status, returns, store locator, gift card lookups
Healthcare Providers
Appointment booking, insurance pre-approval, patient intake
Government Services
Permit applications, billing enquiries, complaint handling
Insurance
Quote requests, claims intake, policy renewals
Automotive
Service booking, parts enquiries, finance pre-qualification
Construction
Tender enquiries, supplier qualification, project status
Don't see your industry? We've probably built something close.
Tell us what you run
What it looks like in practice
A B2B enquiry, from message to meeting.
One example — a procurement lead from a Saudi distributor lands on the website at 11 PM. Here's what happens before anyone in the office opens their laptop.
- Step 1 — 23:14
Visitor opens chat.
Types: “Looking for prices on 200 units of HD-5000, delivery to Riyadh in two weeks.”
- Step 2 — 23:14
The AI recognizes a B2B procurement enquiry.
Asks two qualifying questions: delivery address and payment terms preference. Visitor answers.
- Step 3 — 23:15
The AI checks live inventory.
Six units in Dubai, the rest available in 8 working days from regional warehouse. Quotes a price. Confirms total. Visitor accepts.
- Step 4 — 23:16
A draft quotation lands in the sales rep's inbox.
Conversation transcript attached. A meeting hold appears on the rep's calendar for the next morning. The visitor gets a confirmation email with a quote PDF attached.
- Step 5 — 09:02 next morning
Sales rep opens their laptop.
They have a qualified lead, a draft quote, and a calendar slot. The work that would have started this morning is finished.
Day-to-day
Less sorting, more selling.
Enquiries arrive sorted
Every message is recognized, qualified, and routed before a human clicks. No more morning triage.
Arabic and English at parity
Same answer quality, native register, no translated boilerplate. Your customers in Riyadh and Cairo get the same experience as the ones in DIFC.
Weekends and overnight covered
A buyer messaging at 3 AM gets a real response, not an auto-reply that says someone will get back to them in 1–2 business days.
You see what people actually ask
Conversation telemetry shows demand spikes, recurring themes, and the questions that don't have answers yet. The page improves itself.
Across the organization
Wired into every team that gets enquiries.
The same agent core, configured per department. Different roles, different work, one platform.
Sales
- Inbound lead qualification
- Catalog Q&A
- Quote drafting
- Demo booking on existing calendars
Customer Service
- Tier-1 deflection
- Multilingual support
- Ticket routing with full conversation context
Procurement & Operations
- Supplier intake
- Status enquiries
- Document collection
- Approval routing
Finance & Admin
- Invoice processing
- Approval chains
- Reconciliation
- Scheduled reports
HR
- Policy lookups
- Candidate intake with fraud screening
- Interview scheduling
IT & Facilities
- Internal helpdesk
- Access requests
- Maintenance dispatch
- Vendor coordination
Plugged in
Sits in front of the tools you already use.
Not a floating widget. The agent reads from and writes to your real systems.
CRM Salesforce · HubSpot · Zoho
Conversations update records. No duplicate entry.
Email Microsoft 365 · Gmail
Summaries and routing into the right shared mailbox.
Calendars Outlook · Google
Books slots against live availability.
Channels WhatsApp · SMS · web
Same agent on all three.
Ticketing Zendesk · Freshdesk · Jira
Structured tickets with full thread.
Hosting UAE region · PDPL-aligned
Logging, retention, and export controls match your governance.
Who's building this
Infrastructure veterans. Now shipping AI.
We've been wiring up UAE businesses for years — networks, security, managed services. Now we're shipping the AI layer on top, with the same rigor.
Talk to us01
Built where it runs
UAE perspective on data residency, PDPL, and Arabic at dialect level — not translated.
02
Wired into your stack
CRM, telephony, ticketing, ERP. The agent talks to your systems, not around them.
03
Production, not demos
Designed to stay up when traffic spikes, not built for a slide deck.
How we work
From scoping call to live deployment in 6–10 weeks.
Pilot
Single workflow
One use case (e.g. customer-facing chat or invoice intake) on one channel, deployed in 4 weeks. Fixed-price scoping. AED-denominated.
Production
Multi-workflow
3–5 connected workflows across customer-facing and back-office, with full integration into your stack. 6–10 weeks. Setup + monthly platform fee.
Enterprise
Custom
Group-wide rollout, multi-entity, tailored governance. Bespoke timeline. Engagement-based.
All tiers include UAE hosting, PDPL alignment, Arabic/English parity, and ongoing support. AMC available.
Common questions
Things buyers usually ask before the second meeting.
UAE region by default. We deploy on hosted infrastructure inside the country, with PDPL-aligned logging, retention, and export controls. If you have specific governance requirements (audit access, data classification, encryption keys), we configure to match.
Escalation. The agent recognizes when it's outside its knowledge and routes to a human with the full conversation attached — not a generic “we'll get back to you.” You define the threshold and the routing rules per topic.
A single workflow on a single channel: 4 weeks from kickoff. A multi-workflow production deployment: 6–10 weeks. Enterprise rollouts: timeline depends on scope, but we ship in production stages — you see the first workflow live in week 4–6 even on a longer engagement.
Every conversation is logged and reviewable. Your team sees what the AI said, when, and why — and can override or retrain in-flow. We start every deployment with a supervised mode where humans approve outputs before they ship to customers, then loosen as confidence builds.
Yes. The agent is configured against your knowledge base, your tone of voice guidelines, and your existing customer communications. Arabic register (formal Modern Standard vs. Gulf dialect) is set per use case.
You own your data. The model is hosted on infrastructure we manage but configured against your knowledge — your training inputs stay yours. Full export available at any time.
Next step
See what your front door could be.
Bring your top five enquiry types and how you answer them today. We walk the real surface, against your real data, in your real systems. Not a slide deck.